ITIL-DSV Updated CBT, ITIL-DSV PDF Download

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ITIL-DSV PDF Download | ITIL-DSV Pass4sure Pass Guide

No doubt the ITIL ITIL-DSV certification exam is a challenging exam that always gives a tough time to their candidates. However, with the help of ActualVCE ITIL Exam Questions, you can prepare yourself quickly to pass the ITIL ITIL-DSV Exam. The ActualVCE ITIL ITIL-DSV exam dumps are real, valid, and updated ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV) practice questions that are ideal study material for quick ITIL ITIL-DSV exam dumps preparation.

ITIL ITIL-DSV Exam Syllabus Topics:

Topic	Details
Topic 1	Service Level Management: This module equips IT service managers and service level managers with the skills to establish, monitor, and report on service levels to ensure they meet stakeholder requirements and agreements.
Topic 2	Customer Experience Management: In this module, IT service managers and customer experience professionals will gain a deeper insight into the principles of creating and sustaining a positive customer experience. It focuses on strategies to ensure that services are designed and delivered with the customer as the central focus, thereby enhancing overall satisfaction.
Topic 3	Customer Journey Mapping: This module provides customer experience professionals and service designers with the tools to map the customer journey. It involves identifying critical touchpoints, pinpointing pain points, and discovering opportunities for enhancing the customer experience, leading to improved service outcomes.
Topic 4	Understanding Stakeholder Needs and Expectations: This module guides IT service managers and professionals in identifying, assessing, and prioritizing the needs and expectations of diverse stakeholders, including customers, employees, partners, and regulators.
Topic 5	Service Relationships: This module teaches service relationship managers and IT professionals how to effectively manage relationships with various stakeholders, including customers, users, suppliers, and partners. It emphasizes the development of strong, collaborative relationships that are crucial for supporting service delivery and fostering value creation.
Topic 6	Service Metrics and KPIs: In this module, IT service managers and performance analysts will learn how to define and utilize key performance indicators (KPIs) and metrics to measure, report, and enhance service performance.
Topic 7	Communication and Collaboration: In the final module, IT service managers and communication specialists will develop the skills needed to foster positive relationships with stakeholders through effective communication and collaboration.

ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Sample Questions (Q17-Q22):

NEW QUESTION # 17
A service provider has built a 'cooperative relationship' with a customer.
Which activity are they MOST LIKELY to use to validate the services that are provided?

A. Review of costs of service provider technology upgrades
B. Ad-hoc joint service reviews of costs and benefits
C. Continual tracking and analysis of the outcomes, costs, and risks
D. Joint service reviews of achievements of service targets

Answer: D

Explanation:
In a 'cooperative relationship,' the activity most likely to validate the services provided is "Joint service reviews of achievements of service targets." ITIL 4 suggests that cooperative relationships involve regular and collaborative reviews of service performance against agreed targets. This joint approach helps in aligning the service outcomes with the customer's expectations and fostering a cooperative spirit.

NEW QUESTION # 18
An organization is changing its training approach to shift the focus from product centric to the needs of the users. What of the following ITIL guiding principles is considered in this case?

A. Focus on value
B. Progress iteratively with feedback
C. Optimize and automate
D. Start where you are

Answer: A

Explanation:
When an organization shifts its training approach from being product-centric to focusing on the needs of the users, it is aligning with the ITIL guiding principle of "Focus on Value." This principle emphasizes the importance of understanding what is valuable to the user and ensuring that all activities and processes are aligned with delivering that value.
* Focus on Value:
* This guiding principle instructs organizations to understand what their users find valuable and to prioritize delivering that value in all their services and products. By shifting the training approach to focus on the needs of the users, the organization is ensuring that the training is relevant and beneficial to the users, thereby maximizing the value provided.

NEW QUESTION # 19
A service provider is losing its customers at a rapid pace. The Service Manager wants to understand the reason and asks to draw out the customer journey for this. Why is this a good idea?

A. The customer will have cheaper services because of the customer journey.
B. The service provider will be able to identify and understand specific customer's behavior and outcomes.
C. The service provider will be able to get optimal value out of the service it is delivering.
D. The customer's risks will be removed when using the service.

Answer: B

Explanation:
Drawing out the customer journey is essential in this scenario because it allows the service provider to analyze and understand the specific behaviors and outcomes that are leading to customer attrition.
Thecustomer journey mapprovides a visual representation of the entire customer experience, from initial engagement to the end of their interaction with the service. This process helps in identifying pain points, unmet needs, and areas where the service may be falling short.
In ITIL 4, understanding and managing the customer journey is integral to theEngageandDesign & Transitionactivities within theService Value Chain (SVC). The Engage activity focuses on understanding stakeholder needs and ensuring continued engagement, while Design & Transition ensures that the service meets the requirements of the stakeholders and delivers the expected outcomes. By mapping out the customer journey, the service provider can align their service offerings more closely with customer expectations, thereby improving satisfaction and reducing churn.
This approach is also supported by the ITIL 4 guiding principle of"Focus on Value", which emphasizes the importance of understanding what is valuable to customers and aligning services accordingly. Mapping the customer journey enables the service provider to identify what customers value most and adapt the service to meet those needs effectively.

NEW QUESTION # 20
The IT Manager of an organization is drafting the business case to move to the public cloud. The IT Manager seeks your advice to understand the approach that can be considered. What is the best approach that you will suggest?

A. Put continual improvement at the center of this initiative and use all the ITIL guiding principles.
B. Draw up a customer journey map of all different types of customers to understand the value the service brings.
C. Map out the SWOT analysis and perform a risk analysis to understand which services are ready to be migrated to the public cloud.
D. Organize an onboarding workshop with all stakeholders early in the process, this will increase the customer's engagement.

Answer: A

NEW QUESTION # 21
Which statement about the reporting of service outcomes and performance is CORRECT?

A. Service performance metrics should be mapped to customer outcomes
B. Customer satisfaction feedback should be mapped to service provider outcomes
C. IT component scorecards should be mapped to service provider outcomes
D. Return on investment (ROI) should be mapped to customer outcomes

Answer: A

Explanation:
The correct statement about the reporting of service outcomes and performance is that "Service performance metrics should be mapped to customer outcomes." ITIL 4 emphasizes the importance of aligning service performance metrics with the outcomes that are valuable to the customer. This ensures that the service provider's reporting is focused on what matters most to the customer, thereby enhancing satisfaction and trust.

NEW QUESTION # 22
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ITIL-DSV UPDATED CBT, ITIL-DSV PDF DOWNLOAD

ITIL-DSV Updated CBT, ITIL-DSV PDF Download